Diocese of Sale Catholic Education Limited (DOSCEL) articulates a clear Complaints Process as part of our Complaints and Grievances Management Policy. 
DOSCEL recognises that it is in the best interests of students for there to be a trusting and cooperative relationship between parent(s), guardian(s), carers(s) and school. Complaints are an important way for the school community to provide information and feedback to a school. DOSCEL considers that every complaint provides a valuable opportunity for reflection and learning.
DOSCEL recognises a parent(s), guardian(s), and/or carer(s) right to make a complaint and its responsibility to provide a framework within which efforts can be made to resolve complaints.
It is DOSCEL’s belief that parent(s), guardian(s) and/or carer(s) complaints are best handled at the school level in an environment where individuals feel able to speak up about issues concerning the education of their children.
If you would like to make a complaint, then please visit our website www.trafalgar.catholic.edu.au and on the home page go to the 'Our School' tab and you will find the Complaints Form there. Complete the form and hand it in to Janelle Harte in the school office. All complaints will be followed up.